The Hoang Ngoc Cat Ba Hotel offers a convenient 24-hour reception as well as a dry cleaning service and a laundry service for its guests. In addition, staff at the service desk will be happy to book tickets and tours and help guests with local information and advice. Wi-Fi access is available. Cat Ba National Park is within a 20 minute drive from the hotel.

Families can relax knowing there is enough room for them to spread out in the specially designed oversized family rooms. Rooms are air conditioned and equipped with cable / satellite channels, a TV and a private bathroom. Guests have the option of choosing a non-smoking room. The rooms are equipped with a ceiling fan, a mini bar and a refrigerator and the hotel has room service.